Disclaimers & Policies (T&C's)
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
FOOD ALLERGY DISCLAIMER
Kitchen Witch Cakes is NOT an allergy-free kitchen.
We cannot guarantee that our products are free from any ingredient that may affect certain food allergies, but all efforts are made to minimise this risk.
The following ingredients are used in our kitchen:
We recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us if of any food allergies that you or your party may have.
Kitchen Witch Cakes will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
Kitchen Witch Cakes is NOT an allergy-free kitchen.
We cannot guarantee that our products are free from any ingredient that may affect certain food allergies, but all efforts are made to minimise this risk.
The following ingredients are used in our kitchen:
- Milk
- Eggs
- Nuts: Peanuts, Pecans, walnuts, almonds, cashews, coconut
- Wheat & Gluten
We recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us if of any food allergies that you or your party may have.
Kitchen Witch Cakes will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
DELIVERY POLICY & MISHAP DISCLAIMER
There is a delivery charge of 45p per mile from our home location in Petersfield, GU32 3BF.
Any charges will be explained at the time of ordering, there is no additional charge for collection of orders.
If you chose to pick up your cake, KWC will not be responsible for damage to any cake once it is picked up, so please make sure you plan ahead as to how you intend to transport it. Since every cake is a different size and shape, we do not typically have a sealed box to put it in. Make sure you have a clear, flat spot in your vehicle for transportation, ideally using a non-slip mat. We DO NOT recommend placing it on a car seat.
There is a delivery charge of 45p per mile from our home location in Petersfield, GU32 3BF.
Any charges will be explained at the time of ordering, there is no additional charge for collection of orders.
If you chose to pick up your cake, KWC will not be responsible for damage to any cake once it is picked up, so please make sure you plan ahead as to how you intend to transport it. Since every cake is a different size and shape, we do not typically have a sealed box to put it in. Make sure you have a clear, flat spot in your vehicle for transportation, ideally using a non-slip mat. We DO NOT recommend placing it on a car seat.
DEPOSIT & PAYMENT POLICY
A minimum of 30% deposit (unless other amount is agreed) is required for all cakes upon placing the order.
Deposits are a non refundable and non transferable payment and is made to ensure your date is secured in the calendar and to cover costs required to create your order.
Orders of £200 and above will require a minimum £100 deposit at time of booking
Final payment will be due ONE (1) week before the delivery/collection date, unless otherwise agreed. If payment is not received a reminder may be sent, if no payment is received after the reminder is sent the order will be considered cancelled and the deposit lost.
Deposits can be made via paypal, bank transfer or cash.
All deposits are non refundable and non transferable.
A deposit payment will be seen as an acceptance of these Terms & Conditions.
A minimum of 30% deposit (unless other amount is agreed) is required for all cakes upon placing the order.
Deposits are a non refundable and non transferable payment and is made to ensure your date is secured in the calendar and to cover costs required to create your order.
Orders of £200 and above will require a minimum £100 deposit at time of booking
Final payment will be due ONE (1) week before the delivery/collection date, unless otherwise agreed. If payment is not received a reminder may be sent, if no payment is received after the reminder is sent the order will be considered cancelled and the deposit lost.
Deposits can be made via paypal, bank transfer or cash.
All deposits are non refundable and non transferable.
A deposit payment will be seen as an acceptance of these Terms & Conditions.
CHANGES TO YOUR ORDER
Any changes that are required must be made clear as soon as possible before the order is due. Please email/phone KWC as early as possible to ensure any changes can be actioned ASAP.
Any changes that are required must be made clear as soon as possible before the order is due. Please email/phone KWC as early as possible to ensure any changes can be actioned ASAP.
CANCELLATION POLICY
By the customer: If order is cancelled, your deposit is non-refundable, plus any and all expenses already incurred on behalf of the finished product.
By KWC: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of Nature, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, KWC will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
By the customer: If order is cancelled, your deposit is non-refundable, plus any and all expenses already incurred on behalf of the finished product.
By KWC: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of Nature, or from any industrial dispute or strike whatsoever. In the event of exceptional circumstances, such as serious illness, KWC will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
CAKE STAND HIRE POLICY
All stand hire will require a £20 RETURNABLE SECURITY DEPOSIT on top of the hire fee. Security Deposit will be refunded when ALL rental items are cleaned by the client and returned in the same condition in which they were received.
All hired items will be for a three (3) day period: the day of the event and up to two (2) days after. A late fee of £5 per day will be imposed for each day the items are returned late and will be deducted from the security deposit.
Assembly/Disassembly instructions will be provided with the stand in a box.
All stand hire will require a £20 RETURNABLE SECURITY DEPOSIT on top of the hire fee. Security Deposit will be refunded when ALL rental items are cleaned by the client and returned in the same condition in which they were received.
All hired items will be for a three (3) day period: the day of the event and up to two (2) days after. A late fee of £5 per day will be imposed for each day the items are returned late and will be deducted from the security deposit.
Assembly/Disassembly instructions will be provided with the stand in a box.
OUR PRODUCTS
Products made by Kitchen Witch Cakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on the KWC website are for guidance purposes only.
Any images provided for theme will be used as a guide only and not copied exactly.
Products made by Kitchen Witch Cakes are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on the KWC website are for guidance purposes only.
Any images provided for theme will be used as a guide only and not copied exactly.
COMPLAINTS: Because of their perishable nature, cupcakes are non-returnable. This does not affect your statutory rights.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.
For Celebration Cakes you will need to return the cake to KWC for testing within 48hrs if the complaint relates to taste/texture/etc. If KWC agrees with the complaint after testing a suitable refund/discount will be offered.
All cakes require a signature on delivery/collection to say the customer is happy with the product they have received.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase.
For Celebration Cakes you will need to return the cake to KWC for testing within 48hrs if the complaint relates to taste/texture/etc. If KWC agrees with the complaint after testing a suitable refund/discount will be offered.
All cakes require a signature on delivery/collection to say the customer is happy with the product they have received.
Acceptance of Cake upon collection/delivery
The customer will be asked to sign a sheet that will state these T&Cs and the below statement.
"I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Kitchen Witch Cakes for any subsequent damage once the cake has been handed over to the customer or venue. KWC will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour or the bake of the cake."
STORAGE
All cakes/cupcakes should be stored at room temperature, out of direct sunlight on a flat surface. No preservatives or additives are used in KWC products therefore they should be treated as fresh food and should be consumed within 72 hours of the delivery/collection date
TIMESCALE EXAMPLE
For a fondant covered cake with a saturday collection/delivery.
It will be baked on Wednesday or Thursday
It will then be filled, stacked Thursday and allowed to settle.
The decoration will be added on friday.
The finished cake will be boxed prior to delivery/collection.
For a buttercream covered cake with a saturday collection/delivery.
It will be baked on Thursday.
It will then be filled, stacked and allowed to settle and the decoration will be added on friday.
The finished cake will be boxed prior to delivery/collection.
The customer will be asked to sign a sheet that will state these T&Cs and the below statement.
"I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Kitchen Witch Cakes for any subsequent damage once the cake has been handed over to the customer or venue. KWC will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour or the bake of the cake."
STORAGE
All cakes/cupcakes should be stored at room temperature, out of direct sunlight on a flat surface. No preservatives or additives are used in KWC products therefore they should be treated as fresh food and should be consumed within 72 hours of the delivery/collection date
TIMESCALE EXAMPLE
For a fondant covered cake with a saturday collection/delivery.
It will be baked on Wednesday or Thursday
It will then be filled, stacked Thursday and allowed to settle.
The decoration will be added on friday.
The finished cake will be boxed prior to delivery/collection.
For a buttercream covered cake with a saturday collection/delivery.
It will be baked on Thursday.
It will then be filled, stacked and allowed to settle and the decoration will be added on friday.
The finished cake will be boxed prior to delivery/collection.
